add(feedback): over-refusal / safety check (#11948)

Add new feedback option for "Over-refusal / safety check"

codex-rs/feedback/src/lib.rs

@@ -279,7 +279,7 @@ impl CodexLogSnapshot {
         }
 
         let level = match classification {
-            "bug" | "bad_result" => Level::Error,
+            "bug" | "bad_result" | "safety_check" => Level::Error,
             _ => Level::Info,
         };
 
@@ -342,6 +342,7 @@ fn display_classification(classification: &str) -> String {
         "bug" => "Bug".to_string(),
         "bad_result" => "Bad result".to_string(),
         "good_result" => "Good result".to_string(),
+        "safety_check" => "Safety check".to_string(),
         _ => "Other".to_string(),
     }
 }

codex-rs/tui/src/app_event.rs

@@ -371,5 +371,6 @@ pub(crate) enum FeedbackCategory {
     BadResult,
     GoodResult,
     Bug,
+    SafetyCheck,
     Other,
 }

codex-rs/tui/src/bottom_pane/feedback_view.rs

@@ -353,6 +353,10 @@ fn feedback_title_and_placeholder(category: FeedbackCategory) -> (String, String
             "Tell us more (bug)".to_string(),
             "(optional) Write a short description to help us further".to_string(),
         ),
+        FeedbackCategory::SafetyCheck => (
+            "Tell us more (safety check)".to_string(),
+            "(optional) Share what was refused and why it should have been allowed".to_string(),
+        ),
         FeedbackCategory::Other => (
             "Tell us more (other)".to_string(),
             "(optional) Write a short description to help us further".to_string(),
@@ -365,6 +369,7 @@ fn feedback_classification(category: FeedbackCategory) -> &'static str {
         FeedbackCategory::BadResult => "bad_result",
         FeedbackCategory::GoodResult => "good_result",
         FeedbackCategory::Bug => "bug",
+        FeedbackCategory::SafetyCheck => "safety_check",
         FeedbackCategory::Other => "other",
     }
 }
@@ -378,14 +383,15 @@ fn issue_url_for_category(
     // the external GitHub behavior identical while routing internal users to
     // the internal go link.
     match category {
-        FeedbackCategory::Bug | FeedbackCategory::BadResult | FeedbackCategory::Other => {
-            Some(match feedback_audience {
-                FeedbackAudience::OpenAiEmployee => slack_feedback_url(thread_id),
-                FeedbackAudience::External => {
-                    format!("{BASE_BUG_ISSUE_URL}&steps=Uploaded%20thread:%20{thread_id}")
-                }
-            })
-        }
+        FeedbackCategory::Bug
+        | FeedbackCategory::BadResult
+        | FeedbackCategory::SafetyCheck
+        | FeedbackCategory::Other => Some(match feedback_audience {
+            FeedbackAudience::OpenAiEmployee => slack_feedback_url(thread_id),
+            FeedbackAudience::External => {
+                format!("{BASE_BUG_ISSUE_URL}&steps=Uploaded%20thread:%20{thread_id}")
+            }
+        }),
         FeedbackCategory::GoodResult => None,
     }
 }
@@ -423,6 +429,12 @@ pub(crate) fn feedback_selection_params(
                 "Helpful, correct, high‑quality, or delightful result worth celebrating.",
                 FeedbackCategory::GoodResult,
             ),
+            make_feedback_item(
+                app_event_tx.clone(),
+                "safety check",
+                "Benign usage blocked due to safety checks or refusals.",
+                FeedbackCategory::SafetyCheck,
+            ),
             make_feedback_item(
                 app_event_tx,
                 "other",
@@ -616,7 +628,14 @@ mod tests {
     }
 
     #[test]
-    fn issue_url_available_for_bug_bad_result_and_other() {
+    fn feedback_view_safety_check() {
+        let view = make_view(FeedbackCategory::SafetyCheck);
+        let rendered = render(&view, 60);
+        insta::assert_snapshot!("feedback_view_safety_check", rendered);
+    }
+
+    #[test]
+    fn issue_url_available_for_bug_bad_result_safety_check_and_other() {
         let bug_url = issue_url_for_category(
             FeedbackCategory::Bug,
             "thread-1",
@@ -639,6 +658,13 @@ mod tests {
         );
         assert!(other_url.is_some());
 
+        let safety_check_url = issue_url_for_category(
+            FeedbackCategory::SafetyCheck,
+            "thread-4",
+            FeedbackAudience::OpenAiEmployee,
+        );
+        assert!(safety_check_url.is_some());
+
         assert!(
             issue_url_for_category(
                 FeedbackCategory::GoodResult,

codex-rs/tui/src/bottom_pane/snapshots/codex_tui__bottom_pane__feedback_view__tests__feedback_view_safety_check.snap

@@ -0,0 +1,9 @@
+---
+source: tui/src/bottom_pane/feedback_view.rs
+expression: rendered
+---
+▌ Tell us more (safety check)
+▌
+▌ (optional) Share what was refused and why it should have b
+
+Press enter to confirm or esc to go back

codex-rs/tui/src/chatwidget/snapshots/codex_tui__chatwidget__tests__feedback_selection_popup.snap

@@ -4,8 +4,10 @@ expression: popup
 ---
   How was this?
 
-› 1. bug          Crash, error message, hang, or broken UI/behavior.
-  2. bad result   Output was off-target, incorrect, incomplete, or unhelpful.
-  3. good result  Helpful, correct, high‑quality, or delightful result worth
-                  celebrating.
-  4. other        Slowness, feature suggestion, UX feedback, or anything else.
+› 1. bug           Crash, error message, hang, or broken UI/behavior.
+  2. bad result    Output was off-target, incorrect, incomplete, or unhelpful.
+  3. good result   Helpful, correct, high‑quality, or delightful result worth
+                   celebrating.
+  4. safety check  Benign usage blocked due to safety checks or refusals.
+  5. other         Slowness, feature suggestion, UX feedback, or anything
+                   else.